Returns & Refunds Policy

At Jocelyn's Provisions, we take pride in the quality of our artisanal baked goods and gourmet pantry items. Due to the perishable nature of our products, we offer replacements or refunds only for items that arrive damaged or do not meet our strict quality standards.

Return Process

• 1.
  Contact Our Team

  Notify us within 24 hours of receiving your order by emailing our customer service team with your order number and details of the issue.

• 2.
  Provide Documentation

  Please include clear photographs of the product and packaging to help our quality control team assess the damage or defect.

• 3.
  Evaluation

  Our pastry chefs and fulfillment team will review your claim promptly to determine if a replacement, store credit, or refund is appropriate.

• 4.
  Resolution

  Once approved, we will arrange for a fresh replacement to be sent out or process a refund to your original payment method within 3-5 business days.